Terms & Conditions

Cancellation Policy

At Magna Private Healthcare, we are committed to provide high quality, expert healthcare and specialist advice to all our patients.  

In order to facilitate this, we hope you can understand that we must have a cancellation policy in place.  

Our time, as well as yours, is valuable and, if appointments are cancelled or rescheduled at short notice, or if you do not attend a planned appointment, we are unable to use that time to allow access for other patients.  

If you are unable to attend an appointment already scheduled, please do try to give us as much notice as possible. We are happy to cancel and reschedule appointments at any time. There will be a charge depending on the time of cancellation.  

• In the event that we receive less than 5 working days notice of cancellation, this occurs a 100% cancellation charge.  

• Cancellations more than 5 working days in advance of the appointment date incur a £5 administration fee. This covers the charge we incur from our 3rd party payment provider, for all payments made by patients.  

• Rescheduling an appointment more than 2 working days in advance of the appointment date does not incur a fee.  
• Rescheduling an appointment less than 2 working days in advance of the appointment date incurs a 100% fee.  

 

Late attendances  

We appreciate that sometimes there are unforeseen issues with travel arrangements. To provide the best possible service to all our patients, we ask you to contact us if you are running late so we can make arrangements to ensure you are seen by our doctor/nurse or health care assistant.  

Unfortunately, if you are more than 10 minutes late for your appointment without our prior agreement, and we do not have the ability to see you without delaying our next patient, we will treat this as a missed appointment. Our clinics are very busy and this is to ensure we keep to our appointment schedule and do not unfairly inconvenience other paying patients. If we consider you have missed an appointment we will be unable to refund any of your pre-payment/deposit.